The Vaetas FAQs is a comprehensive Q&A list organized by category. The page is laid out to allow you to quickly have access to the Vaetas information that interests you. We appreciate you taking the time to learn more about how Vaetas can help you to build your business by connecting with your people in the age of video. Personalized video is the best way to connect when you cannot meet in person.
VAETAS, LLC BUSINESS FAQS
What does the word Vaetas mean?
“Aetas” is Latin for “The Age Of” Vaetas means, “The Age of Video.”
Where are you located?
Vaetas, LLC’s corporate office is located at 720 Magnolia Rd, Ste. 20, Charleston, SC 29407
Do you have a refund policy?
Rather than a refund policy, we offer a 15 day free trial. You get to use all the Vaetas Connect features during that time-frame.
You can easily unsubscribe at any time during that period and you won’t be charged.
Is a long-term contract required?
No, you have a choice of being billed once-per-month or annually.
Annual members receive two-months free and still have the 15 days to decide if Vaetas Connect is right for you.
You can cancel at any time and you will no longer be charged when the renewal is due.
If you cancel before the end of the month or year, you can use Vaetas Connect until the date the renewal is billed.
How do I cancel my account?
On your Accounts screen, we provide an unsubscribe link that ties into our billing system - one click cancellation.
All we ask is that you provide the reason why so we can continue to improve our product and/or service.
Do you provide support for help?
Yes. With our integrated on-boarding process, you’ll be quickly up-to-speed even before you reach your Vaetas Connect dashboard.
We also have an intercom system integrated with our internal Slack communication system.
Your questions entered into Intercom chat are immediately broadcast to both our Support and Development teams.
We pride ourselves on our quick response. We also provide help videos on specific questions.
Does Vaetas products work outside the U.S.?
Yes! We’ve designed the Vaetas platform to be scalable and accessible from anywhere in the world.
We ensure that the bandwidth we provide provides our global user community with the best experience technically possible.
Why are Vaetas products so affordable?
We designed Vaetas products to be affordable for Entrepreneurs, as well as small and medium-sized businesses.
However, our platform is powerful enough that it can be used at the enterprise level, as well as on an international scale.
We have implemented efficient methods for managing our business to reduce costs and pass the saving onto our customers.
We wanted to offer unprecedented value for anyone wanting to better connect with their people using video.
Are there any video or other limitations?
No. Vaetas users have the ability to record or import unlimited videos.
You also have access to all the Vaetas features including those in development - when they are released.
The only limits are those associated with your other marketing services that you can use in conjunction with Vaetas Connect.
For example, if your email list provider has limits based on your list size. You can send an unlimited amount of Vaetas videos to those services.
Any additional Vaetas services?
Vaetas provides Vaetas Prime, an optional consulting service, and it's not required to use Vaetas Connect.
Vaetas Prime includes developing a customized video strategy and plan, as well as training on how to use video to connect with your specific prospects and customers.
This is helpful if your staff is new to using video for marketing, sales or customer retention.
How is Vaetas different?
Vaetas videos play full-screen
Vaetas is unique in that your Vaetas videos play full-screen in a browser window. No web page is required.
When viewers watch a video full-screen, there are no distractions which means a higher level of engagement.
Think of it like someone watching TV, as opposed to a video embedded with other content on a web page.
Your role is to provide excellent authentic content for your viewers!
Vaetas videos are also unique because they contain our embedded call-to-action technology.
This means that YOU decide and control your viewers next action step right from the full screen Vaetas videos.
They convert directly on your viewer's mobile device or computer.
Aren't Vaetas products just another email service provider?
No! Email is only part of our video communications platform. It's not based on an email provider's design.
The Vaetas Integration Platform is vendor agnostic which means we integrate with email providers. This makes Vaetas synergistic, as opposed to a competitor.
With Vaetas products, you can send your personalized videos by email, text msgs and direct social messages.
You can also send video emails to your lists on these platforms and set up drip campaigns with "point and click" simplicity.
VAETAS PRODUCT FAQs
Video Add to Cart for Shopify Merchants
Do you have a refund policy?
Rather than a refund policy, we offer a 15-day free trial. You get to use all the Video Add-to-Cart features during that timeframe. You can easily unsubscribe at any time during that period and you won’t be charged.
What if I don't have product videos?
With Video Add-to-Cart, we have you covered. You can quickly create interactive slide shows from your product images and send them via email, and social messages. You can also post them to your social media profiles.
With the Internet quickly transitioning to video, it's advisable that you begin making simple product videos to market and sell your Shopify products. Customers are more apt to buy after watching a video, as opposed to text and images alone.
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Do you provide support for help?
Yes. With our integrated on-boarding process, you’ll be quickly up-to-speed even before you reach your Video Add-to-Cart dashboard. We also provide prompt email support.
Are there any video or other limitations?
No. Video Add-to-Cart users have the ability to import unlimited videos from YouTube. You also have access to all the features including those in development - when they are released.
The only limits are those associated with your other marketing services that you can use in conjunction with Video Add-to-Cart. For example, if your email list provider has limits based on your list size. You can send an unlimited amount of add-to-cart videos to those services.
Video Connect for Biz Dev
What is Video Connect?
Vaetas Connect is a cloud-based interactive video communication service.
It allows you to seamlessly send interactive, high converting personalized videos via email, text messages, social media and other apps including Facebook Messenger, LinkedIn chat and WhatsApp.
You can use Video Connect with the other email programs, apps and social media accounts you already use.
How do I use Video Connect?
With Video Connect, you simply record or import a video from YouTube, make it interactive with a high-converting call-to-action and then distribute via email, text message, social media or app.
It’s point-and-click simple to use and the conversions are significantly higher than standard email messages or cold calling.
What is the Vaetas technology?
Vaetas Connect is cloud-based and provides both Web and mobile apps.
You do not have to download any software to your computer, just log into your Vaetas Connect account using your web browser.
We recommend using Chrome or Firefox for best performance.
Our fully integrated mobile app is for “Vaetas on the go!” All your video activity is accessible from both the web and mobile apps.
How do I create videos with Video Connect?
The Video Connect Web App allows you to:
Record personalized videos using your webcam
Record your screen either with or without using your webcam
Upload videos from your hard drive
Import videos from YouTube
The Video Connect Mobile App allows you to:
Record a video using your smartphone (iPhone and Android)
Upload a video from your smartphone’s library or camera roll
Import a YouTube video
Do you host my videos?
Video Connect provides two hosting options for your videos:
Vaetas hosting - Use this option if you’re looking to send a one-to-one personalized video.
(Video views are limited to a maximum of 20 people) There is no need to connect to any other accounts.
Upload to YouTube - Use this option if you’re looking to:
Have no view limit on videos
Send to your email marketing list.
(Video can be unlisted so they do not show on your YouTube channel)
Run targeted ad campaigns
Share your videos publicly, and get more views on YouTube
What are the Video Connect calls-to action (CTAs)?
What 3rd-party services does Vaetas products support?
Vaetas seamlessly integrates with the following:
Email Programs to Individuals
Gmail and Outlook (including associated domains)
Email Programs for Lists
Copy/Paste code for any email service
Social Media and Apps
Facebook (including Messenger and Groups).
LinkedIn (including chat)
Skrapp for LinkedIn email capture
Does Vaetas provide statistics?
Yes, Vaetas provides viewer statistics including watch time, location, date and time.
Additionally, when you email your list, the email addresses of those who watched your video are provided.
Push Notifications (Video Connect only)
Vaetas provides push notifications so you instantly know when your videos have been watched.
Can I set up email drip campaigns?
Because Vaetas is vendor agnostic, we do not require you to move your email list from your current provider.
Instead, to create a call-to-action video drip campaign, we provide the ability to copy and paste the necessary code into your current email list provider.
You have the choice of either copying the static or animated GIF file with a link to your call-to-action Vaetas full-screen video; or the entire Vaetas email template with the graphics.
Vaetas automatically creates the animated GIF for each of your videos.
Can Video Connect be a LinkedIn b2b prospecting tool?
Absolutely. In addition to sending interactive video emails and text messages to prospects, Video Connect provides a LinkedIn prospecting solution.
It's built into our Chrome plugin. The plugin allows you to record or import and share your call-to-action videos with prospects using LinkedIn chat.
Additionally, we integrate with the Skrapp plugin that allows you to obtain the email addresses for your prospect.
The leads are added to your Video Connect list and with a couple of clicks, you can additionally send an interactive video email to the prospect.
We provide a training video on how to conduct high-converting LinkedIn prospecting.
Video Connect Demo Videos
Full Video Connect Demo
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VIDEO CONNECT CALL-TO-ACTION DEMO VIDEOS
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Auto-Forward to any Webpage
Viewer Email you directly from video
Viewers call you directly from video
Viewers download PDF files
Book Appointment from video
Collect viewer's email addresses
Create Custom Call-to-Action
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Need Additional Information...
To answer your questions, you can learn more about the Vaetas Co-Founders or you can Contact us to schedule a conference call. We also provide links to the leading News and authority sites where we contributed content on our Pubs page.
Want to see our Video Connect testimonials? You can watch videos provided by our Vaetas Community on our Testimonials page. See how Video Connect helped their businesses.
You can use Vaetas products for free with no restrictions to give them a thorough test drive. Just click on the desired button below. We look forward to having you as a member of our Vaetas community.